Customer Feedback
Probe (Hull) Ltd welcomes comments and suggestions about our services from our customers. We appreciate hearing about the service that you have received and will use your feedback to continue to improve our services.
Suggestions boxes are located at all Probe sites. Please use these to offer your feedback on our services. From time to time, when you visit our sites you may be asked to fill in a feedback form. Alternatively, you may choose to give us verbal or written feedback. You can do this by addressing your comments to the relevant Site Manager.
Complaints Procedure
Most people have a good experience of working with us, but from time to time customers will be dissatisfied with the standard of service they have experienced. Such issues need to be addressed in order to ensure that our normally high standards are maintained. We hope that our customers never have cause to make a complaint, but any complaint we do receive will be dealt with promptly and effectively in order to achieve a satisfactory resolution.
In the first instance, please complete a Complaints Form and return it to the relevant Site. Or, if you prefer, please write, phone or ask to speak to the Site Manager directly.
If you do not wish to approach the individual Site Manager, please contact the General Manager at:
- Probe (Hull) Limited
- 369-371 Marfleet Lane,
- Hull
- HU9 5UH
All complaints are taken very seriously. A letter acknowledging your complaint will be sent within 5 working days of receipt, and you will be advised of any outcome following the investigation of your complaint within 15 working days.
Complaints form