About

Probe’s mission is to work with local people and local businesses to help build prosperous, safe and attractive neighbourhoods.

Our History

Established in 1996, Probe is a not for profit organisation operating as a social enterprise.

Probe is located in the heart of the community and has nearly 30 years experience experience in dealing with a wide number of issues, including those of social exclusion and unemployment. Probe has built a strong reputation as an organisation well placed and equipped to engage constructively with local people and groups through a well-developed network of provision and expertise.

Our experience has encompassed significant programmes related to: supporting people into employment, including intermediate labour markets (ILMs); developing and running services for young people; transforming derelict historic buildings into high quality affordable homes; improving community safety through extensive home security activities targeted at vulnerable and at risk residents; initiatives relating to the environment, growing your own and local food; a whole range of training relating to improving life and key skills.

Customer Charter

Probe (Hull) Ltd is committed to building excellent relationships with customers, clients, employers, and external partners and to the continuous improvement of the services we provide. This Charter sets out the quality of the service you can expect from us.

Mission Statement

Our mission is to work with local people to help build prosperous, safe and attractive neighbourhoods.

We will support local people to fulfil their potential by offering a range of opportunities and services relating to advice and guidance, employment, training and enterprise.

We will continuously develop and promote our services which directly help to improve community safety and attractiveness.

We value our customers, clients and colleagues and treat others with respect and integrity. All staff of the organisation will accept responsibility and accountability for their actions.

Our Commitment to You

We believe in treating every customer as an individual, and we are committed to providing effective and efficient services in a professional manner. We have a commitment to providing services free from discrimination on the grounds of ethnic or social origin, gender, disability, age, sexual orientation, religion or nationality. Our staff operate within and adhere to our policy and procedures relating to Equality, Diversity and Inclusion.

As one of our customers you can expect:

To be dealt with promptly and efficiently.
To be treated with respect and courtesy.
To enjoy a safe, clean and healthy environment in all Probe premises.
To be offered impartial Information, Advice & Guidance as stated in our Code of Principles.
To be assured that we will operate in line with our Confidentiality Policy and Code of Principles at all times.
To be able to give feedback on our services by making suggestions, comments and/or complaints.

Standards of Service

As part of our commitment to a high standard of customer care we aim to:

Respond to customer telephone calls in a timely manner.
Provide an initial response to letters within 5 working days.
Ensure that personal written correspondence will be signed by a named individual.
Ensure that staff remain courteous and helpful and make every effort to explain things clearly and in terms you understand, keeping jargon to a minimum.
Use customer feedback to review and improve our services.